Zebra Dental
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Privacy Policy


Updated November 2022.

In providing your dental care and treatment, we will ask for information about you and your health. Occasionally, we may receive information from other providers who have been involved in providing your care. This privacy notice describes the type of personal information we hold, why we hold it and what we do with it.


Information that we collect

We may collect the following information about you:
 
  • Personal details such as your name, date of birth, national insurance number, NHS number, address, telephone number and email address
  • Information about your dental and general health, including
  • Clinical records made by dentists and other dental professionals involved with your care and treatment
  • X-rays, clinical photographs, digital scans of your mouth and teeth, and study models
  • Medical and dental histories
  • Treatment plans and consent
  • Notes of conversations with you about your care
  • Dates of your appointments
  • Details of any complaints you have made and how these complaints were dealt with
  • Correspondence with other health professionals or institutions
  • Details of the fees we have charged, the amounts you have paid and some payment details
​
Zebra Dental  is responsible for keeping secure the information about you that we hold.
 
Our data protection officer, Ametros, ensures that the practice complies with data protection requirements to ensure that we collect, use, store and dispose of your information responsibly.
 
Those at the practice who have access to your information include dentists and other dental professionals involved with your care and treatment, and the reception staff responsible for the management and administration of the practice.


How we use your information

To provide you with the dental care and treatment that you need, we require up-to-date and accurate information about you.
 
We will share your information with the NHS and our private dental plan providers DPAS and Denplan in connection with your dental treatment.
 
We will seek your preference for how we contact you about your dental care. Our usual methods are telephone, email or letter.
 
If we wish to use your information for dental research or dental education, we will discuss this with you and seek your consent. Depending on the purpose and if possible, we will anonymise your information. If this is not possible we will inform you and discuss your options.
 
We may use your contact details to inform you of products and services available at our Practice.
 

Sharing information

Your information is normally used only by those working at the practice but there may be instances where we need to share it – for example, with:
 
  • Your doctor
  • The hospital or community dental services or other health professionals caring for you
  • NHS payment authorities
  • The Department for Work and Pensions and its agencies, where you are claiming exemption or remission from NHS charges
  • Private dental schemes of which you are a member.
 
We will only disclose your information on a need-to-know basis and will limit any information that we share to the minimum necessary.
 
In certain circumstances or if required by law, we may need to disclose your information to a third party not connected with your health care, including HMRC or other law enforcement or government agencies.


Keeping your information safe

We store your personal information securely on our practice computer system and in a manual filing system. Your information cannot be accessed by those who do not work at the practice; only those working at the practice have access to your information. They understand their legal responsibility to maintain confidentiality and follow practice procedures to ensure this.
 
We take precautions to ensure security of the practice premises, the practice filing systems and computers

We use cloud computing facilities for storing some of your information. The practice has a rigorous agreement with our provider to ensure that we meet the obligations described in this policy and that we keep your information securely.
 
We keep your records for 10 years after the date of your last visit to the Practice or until you reach the age of 25 years, whichever is the longer.


Access to your information and other rights

You have a right to access the information that we hold about you and to receive a copy. You should submit your request to the practice in writing or by email. We do not usually charge you for copies of your information; if we pass on a charge, we will explain the reasons.
 
You can also request us to
 
  • Correct any information that you believe is inaccurate or incomplete. If we have disclosed that information to a third party, we will let them know about the change
  • Erase information we hold although you should be aware that, for legal reasons, we may be unable to erase certain information (for example, information about your dental treatment
  • Stop using your information – for example, sending you reminders for appointments or information about our service
  • Supply your information electronically to another dentist.

If you do not agree

If you do not wish us to use your personal information as described, you should discuss the matter with your dentist. If you object to the way that we collect and use your information, we may not be able to continue to provide your dental care.
 
If you have any concerns about how we use your information and you do not feel able to discuss it with your dentist or anyone at the practice, you should contact The Information Commissioner’s Office (ICO), Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF (0303 123 1113 or 01625 545745).

 Date: 15th November 2022
 Review date: 15th November 2023
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Bertrum Chambers
Ellerthwaite Square
Windermere
​LA23 1DP

​t. 01539 447346 
e. [email protected]
Book Online
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Monday: 9.00am - 5:00pm
Tuesday:  9.00am - 5:00pm
Wednesday: 9.00am - 5:00pm
Thursday: 9.00am - 5:00pm
Friday: 9.00am - 5:00pm

The practice is closed between 13:00 - 14:00 for lunch. No designated car parking facilities. On street parking available outside the practice. Closest public carpark  is on Broad Street.
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Adequate Information for Patients – Benefits and Risk of X-ray exposure

Your dentist needs to take an x-ray of your mouth to help with your care. There are many benefits associated with the use of x-rays, such as your dentist being able to see what their eyes cannot (such as inside your body to find hidden dental structures, malignant or benign masses, bone loss, and cavities). This is much safer than using invasive techniques such as surgery.
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Dental x-rays are exceedingly safe, but like everything in life, there is a degree of risk involved – you will receive a negligible dose of radiation which carries a tiny (less than one in a 200,000) chance of side effects. Furthermore, your dentist will never take an x-ray unless the benefit to you exceeds the minimal risk. To put this into context, this dose of radiation is so small that it will be equivalent to what you receive in a few days from natural background radiation that is present in the surrounding environment.
Last Updated: 17 March 2025  |  Zebra Dental Privacy Policy   |   Website by Get Noticed Branding
  • Home
  • About
  • Treatments
    • ROUTINE >
      • Amalgam Fillings
      • Composite Fillings
      • Crowns
      • Bridges
      • Dentures
      • Porcelain Inlays
      • Root Canal Treatment
      • Veneers
      • Teeth Whitening
      • Hygienist Visits
    • ADVANCED >
      • Facial Rejuvenation
      • Dental Implants
      • Referrals
  • Fee Guide
  • Emergencies
  • BOOK AN APPOINTMENT
  • Contact us
  • Vacancies